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Program Manager

Full Time permanent

JF&CS is a multi-service, client-centered, family service agency and a Children’s Aid Society.  We support the healthy development of individuals, children, families, and communities through prevention, protection, counselling, education, and advocacy services, within the context of Jewish values. JF&CS welcomes candidates from diverse backgrounds. 

JF&CS offers a range of careers along with a competitive compensation and benefits package including dental, vision, and health coverage, a Healthcare Spending Account, and a defined benefit pension plan. We offer ample vacation and sick days and are closed on most Jewish and all statutory holidays. On the premises you will find free parking, a daycare centre and a gym (with subsidized membership).

Jewish Family and Child Service (JF&CS) is seeking a Program Manager to develop, evaluate and manage family services agency programs and to provide leadership in both program management and change management. This position is outside of the bargaining unit.


Responsibilities: ​​

  • Lead the development of services for family services programs.

  • Develop, review and update program procedures and standards that are aligned with Jewish values, EDI and the Agency’s strategic direction.

  • Lead the development of innovative and responsive programs to address emerging needs in the community based on evidence-informed decision-making and emerging best practice. 

  • Lead the development of an effective, responsive, seamless and integrated case management system that is client-centered.

  • Devise communication strategies to promote best practices associated with change management.

  • Establish, maintain and promote partnerships and networks with other agencies, community groups and stakeholders.

  • Ensure recruitment, performance evaluation, coaching, discipline, and termination where necessary are according to Human Resources policy and within the context of the collective agreement(s). 

  • As a member of the Management Team, participate in Agency-wide initiatives and activities related to development.

  • Represent the Agency’s mission, vision, and values in the community.

  • Perform other duties as assigned.


  • Master's degree in a social science or administrative discipline 

  • Minimum 5 years directly related experience including management experience

  • Experience in program development with proven ability to develop and implement new and existing programs

  • Strong program management, change management, leadership and clinical skills

  • Ability to research evidence-based/informed frameworks and practices resulting in service recommendations for the agency and programs

  • Understanding of and commitment to a client-centric approach, equity, diversity and inclusion

  • Understanding of issues of diversity, anti-oppression and anti-racism and their impact on service delivery

  • Strong planning and organizational skills 

If you are interested in applying for this position, please submit your resume and cover letter. 
Jewish Family and Child Service is committed to the principle of equal opportunity in employment and welcomes candidates from diverse backgrounds. Accommodations during all phases of the hiring process will be made wherever possible. Please advise us if any accommodations are required. 
We thank all applicants for their interest; however, only those considered for an interview will be contacted.
To learn more about Jewish Family and Child Service, please visit: |​​

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