Intake Call Agent & Administrator

Full-time; 12-18 month contract; 35 hours per week, potential evenings

Salary: $51,000 to $66,000 based on experience

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About The Agency

Jewish Family and Child Service (JF&CS) is a multi-service, client-centered, family service agency and a Children’s Aid Society. We are committed to supporting the healthy development of individuals, children, families, and communities through prevention, protection, counselling, education, and advocacy services, within the context of Jewish values. We foster a diverse, inclusive, and welcoming environment and encourage applicants from all backgrounds and identities to apply.

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About the Role

We are seeking an Intake Call Agent & Administrator; they will be responsible for answering incoming phone calls and providing intake administrative support to the Agency. The position is the first point of contact for all program-related inquiries, including responding to administrative needs internally and externally. ​

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Key Responsibilities:

• Answer and log incoming calls and route to the appropriate clinical worker, take messages, respond to inquiries and provide information to clients, visitors, and workers as required.

• Support clinical assessment team with administrative call support.

• Maintain accurate and timely client-related documentation and records.

• Conduct searches in case management systems (Matrix and CPIN) and archived systems as required; document and report search findings.

• Liaise with other Children’s Aid Societies (CAS) as required in responding to case transfers, etc.

• Organize, maintain, and coordinate office records and files in their proper electronic and physical locations.

• Represent the Agency's mission, vision and values.

• Perform other duties as assigned.

 

What You Will Bring:

• Post-Secondary degree/diploma in Office Administration

• 2 years of related experience in social services or working with a community agency

• Knowledge and experience in complex database systems, case management systems and/or CMS systems

• High proficiency in Microsoft Office package

• Strong technical skills, good understanding of digital data systems, and a demonstrated strong ability to learn and master the use of new systems.

• Strong telephone etiquette and the ability to handle hostile clients and referring agencies.

• Knowledge of Jewish history, culture, and community resources is a strong asset.

• Comprehension of Russian, Hebrew and/or French or another language reflecting the local community will be considered a strong asset.

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If you are interested in applying for this position, please submit your resume and cover letter. 
 
Jewish Family and Child Service is committed to the principle of equal opportunity in employment and welcomes candidates from diverse backgrounds. Accommodations during all phases of the hiring process will be made wherever possible. Please advise us if any accommodations are required. 
 
We thank all applicants for their interest; however, only those considered for an interview will be contacted.
To learn more about Jewish Family and Child Service, please visit: www.jfandcs.com | www.facebook.com/jfandcs​

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