Intake Call Agent and Administrator

Full Time; 6-month contract; 35 hours per week

Salary: $53,000 to $66,000 based on experience

 

About The Agency

Jewish Family and Child Service is a multi-service, client-centred, family service agency and a Children’s Aid Society.  We support the healthy development of individuals, children, families, and communities through prevention, protection, counselling, and education and advocacy services, within the context of Jewish values.

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About The Role

We are seeking an Intake Call Agent and Administrator; they will be responsible for answering incoming phone calls and providing intake administrative support to the Agency. This position is the first point of contact for all program-related inquiries, including responding to administrative needs internally and externally.

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Key Responsibilities

• Answer and log incoming phone calls and route to the appropriate clinical worker, take messages, respond to inquiries and provide information to clients, visitors, and workers as required.

• Support clinical assessment team with administrative call support.

• Maintain accurate and timely client-related documentation and records.

• Conduct searches in case management systems (Matrix and CPIN) and archived systems as required; document and report search findings.

• Liaise with other Children’s Aid Societies (CAS) as required in responding to case transfers, etc.

• Organize, maintain, and coordinate office records and files in their proper electronic and physical locations.

• Participates in the development of agendas for meetings, preparation, and distribution of meeting agendas and minutes and other events.

• Perform other duties as assigned.

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What You Will Bring:

• Post-Secondary degree/diploma in Office Administration.

• 2 years of related experience in social services or working with a community agency.

• Knowledge and experience in complex database systems, case management systems, and/or CMS systems.

• High Proficiency in Microsoft Office Package (Word, Excel, Outlook and PowerPoint).

• High-end technological skills, good understanding of digital data systems and a demonstrated strong ability to learn and master the use of new systems.

• Strong telephone etiquette and the ability to handle hostile clients and referring agencies.

• Comprehension of Russian, Hebrew and/or French or another language reflecting the local community will be considered an asset.

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If you are interested in applying for this position, please click "Apply Now" above to submit your resume and cover letter. 

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Jewish Family and Child Service is committed to the principle of equal opportunity in employment and welcomes candidates from diverse backgrounds. Accommodations during all phases of the hiring process will be made wherever possible. Please advise us if any accommodations are required. 
 

We thank all applicants for their interest; however, only those considered for an interview will be contacted.
To learn more about Jewish Family and Child Service, please visit: www.jfandcs.com | www.facebook.com/jfandcs

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