Case Aid – Holocaust Survivor Services

Full-time; 35 hours per week, potential evenings

Salary: $63,000 to $84,000 based on experience

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About The Agency

Jewish Family and Child Service (JF&CS) is a multi-service, client-centered, family service agency and a Children’s Aid Society. We are committed to supporting the healthy development of individuals, children, families, and communities through prevention, protection, counselling, education, and advocacy services, within the context of Jewish values. We foster a diverse, inclusive, and welcoming environment and encourage applicants from all backgrounds and identities to apply.

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About the Role

We are seeking a Case Aid – Holocaust Survivor Services (HSS) is responsible for providing intake services to clients seeking access to the Agency’s Holocaust Emergency Assistance Program and Holocaust Survivor management services. This position involves a combination of direct service activities and administrative support duties​

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Key Responsibilities:

• Deliver services aligned with JF&CS programs, focusing on Holocaust assessments and client support

• Act as the first point of contact for Holocaust Survivor Services (HSS); handle inquiries, screen for eligibility, and respond to urgent concerns

• Support clients and families by sharing community resources and conducting safety screenings; provide front-line intervention when appropriate

• Maintain accurate and up-to-date client records in the case management system

• Liaise with internal teams and community partners to support case management plans

• Provide administrative support, including scheduling, document preparation, and case routing

• Assist social workers and staff across the Holocaust team

• Ensure documentation and records are completed and maintained in a timely manner

• Support program operations through various administrative tasks as required

• Perform other duties as assigned

 

What You Will Bring:

•  Post-secondary diploma or degree in Social Services or a related field

• Minimum 2 years of experience in social services or community-based organizations

• Experience supporting trauma survivors; expertise with Holocaust survivors is a strong asset

• Fluency in spoken Russian is required; ability to read and write Russian is an asset

• Knowledge of Jewish history, culture, and community needs is a strong asset

• Strong communication and interpersonal skills in both English and Russian

• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and familiarity with databases or case management systems

• High attention to detail, excellent organizational skills, and ability to manage multiple priorities

• Trauma-informed, client-centered, and culturally sensitive approach

• Flexibility and adaptability in a fast-paced, team-oriented environment

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If you are interested in applying for this position, please submit your resume and cover letter. 
 
Jewish Family and Child Service is committed to the principle of equal opportunity in employment and welcomes candidates from diverse backgrounds. Accommodations during all phases of the hiring process will be made wherever possible. Please advise us if any accommodations are required. 
 
We thank all applicants for their interest; however, only those considered for an interview will be contacted.
To learn more about Jewish Family and Child Service, please visit: www.jfandcs.com | www.facebook.com/jfandcs​

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