Research & Quality Assurance Associate

Full time | 35 hour work week

Salary Range: $63,000 - $78,000 based on experience

Jewish Family & Child is a multi-service, client-centered, family service agency and a Children’s Aid Society.  We support the healthy development of individuals, children, families, and communities through prevention, protection, counselling, and education and advocacy services, within the context of Jewish values. JF&CS offers a competitive compensation and benefits package including dental, vision, and health coverage, a Healthcare Spending Account, and a defined benefit pension plan. We offer ample vacation and sick days and are closed on most Jewish and all Statutory holidays. We are conveniently located at 4600 Bathurst Street in Toronto. On the premises, you will find free parking, a daycare centre and a gym (with subsidized membership). 

Due to the current pandemic environment, this positions is currently working remotely.


We are seeking a Research and Quality Assurance Associate who will be responsible for implementing utilization and participatory focused evaluation activities in order to advance strategic goals and evidence-informed decision making. The incumbent will work closely with internal and external stakeholders to carry out research and evaluation.


The successful candidate will:​​

  • Complete file audits for Child Welfare and Family services for the purposes of continuous quality improvement and for the purposes of accreditation

  • Takes a lead position in ensuring key data elements are complete and accurate within Matrix and CPIN, especially as it relates to sociodemographic data elements

  • Develop a model for assessing client satisfaction and outcomes that is evidence-informed and can advise future program development.

  • Carry out Agency evaluation activities, including their development and implementation, reporting and knowledge dissemination, and application of findings for the purposes of continuous quality improvement.

  • Provide administrative oversight and monitoring of research and evaluation projects and ensure project goals are met within the context of the larger program.

  • Work closely with Agency stakeholders to ensure Utilization-Focused Evaluation methods are engrained throughout evaluation and research studies.

  • Provide support to service areas in program design, including the development of logic models, and synthesis of research evidence to inform program development.

  • Performs other duties as assigned.


  • Master’s in Applied Community Psychology/Social Psychology/Psychology or Public Policy or in a related human services field.

  • Minimum of 5 years related research experience; prior experience in a non-profit social service setting will be considered an asset.

  • Prior experience with CPIN will be considered an asset.

  • Strong experience in working with SPSS.

  • Knowledge of research/evaluation design and methods, both quantitative and qualitative.

  • Proficiency in Microsoft Office package and Survey Monkey.

  • Demonstrated ability in project management and ability to maintain standards with competing deadlines.

  • Ability to work independently.

  • Comprehension of French or another language will be considered an asset

Jewish Family and Child Service is committed to the principle of equal opportunity in employment. Accommodations during all phases of the hiring process will be made wherever possible. Please advise us if any such accommodations are required. We thank all applicants for their application and interest; however, only those considered for an interview will be contacted. No agencies please.


Jewish Family and Child Service

4600 Bathurst St | 1st Floor

Toronto, ON   M2R 3V3



Jewish Family and Child Service thanks its generous funders:

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