Manager of Family Services

Full time | $84,500 to 110,000 Based on Experience

Jewish Family and Child Service is a multi-service, client-centered agency, and a Children’s Aid Society supporting the healthy development of individuals, children, and families. JF&CS offers a competitive compensation and benefits package including dental, vision, and health coverage, a Healthcare Spending Account, and a defined benefit pension plan. We offer ample vacation and sick days and are closed on most Jewish and all Statutory holidays. We are conveniently located at 4600 Bathurst Street. On the premises, you will find free parking, a daycare centre and a gym (with subsidized membership). We are conveniently located at 4600 Bathurst St in Toronto. 


We are seeking a Manager, Family Services who is responsible for the development, management, support, and leadership of workers.  This leadership role within the agency involves ensuring the implementation of the agency’s mission, vision and values as well as ensuring the services within the practice team are aligned and client-centered. This position is outside of the bargaining unit.  


The successful candidate will:​​

  • Lead, manage and develop a strong team of workers with complementary skills with a focus on Child Adolescent and Family Counselling.

  • Oversee, approve and monitor the caseload of workers ensuring judicious distribution of cases across the team

  • Ensure clients receive financial, resource, clinical and other services as per agency guidelines in an equitable manner

  • Provide clinical supervision on cases using lenses that amplify the clients’ voice and workers abilities

  • Ensure that all service delivery is effective, evidence informed based on trauma informed clinical practice, and responsive through the direct supervision of services to clients in line with case management plans.

  • Lead, manage and develop a strong team of Program Coordinators/Supervisors with a focus on outreach, community services, groups, workshops and psychoeducation

  • Ensure the team has the necessary tools and resources to deliver the highest quality services

  • Ensure staff and management has the tools and resources to effectively support the implementation and delivery of programs.

  • Assist in the preparation of funding submissions, service statistics, proposals, etc. and be involved in seeking new sources of funding opportunities.

  • Collaborates with senior management in the development of the departmental budget.

  • Provide supervision, resources and support to agency staff, community members and community agencies on LGBTQ2S+ issues including monthly Community of Practice meetings and program development.

  • Attend monthly community group and affinity meetings

  • Perform other duties as assigned


  • Master’s Social Work or other Human Service field.

  • 5 years directly related experience in a managerial position or above in social services

  • Member in OCCSWSSW in good standing

  • Advanced understanding and experience working with clients from diverse backgrounds with mental health issues and an ability to help employees develop competence in this area

  • Interpersonal skills, tact and diplomacy and the ability to work with a variety of styles and manage conflict productively.

  • Strong planning and organization skills

  • Commitment to professional service delivery to clients

  • Positively challenge and inspire employees to rise to their higher values and best work.

Jewish Family and Child Service is committed to the principle of equal opportunity in employment and welcomes candidates from diverse backgrounds. Accommodations during all phases of the hire process will be made wherever possible. Please advise us if any accommodations are required. 

We thank all applicants for their application and interest; however, only those considered for an interview will be contacted. No agencies please.