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Intake Call Agent and Administrator

Full time; 12 month contract; 35 hours per week

Salary: $48,320 to $60,213 based on experience


Jewish Family and Child Service is a multi-service, client-centered agency, and a Children’s Aid Society supporting the healthy development of individuals, children, and families. JF&CS offers a competitive compensation and benefits package including dental, vision, and health coverage, a Healthcare Spending Account, and a defined benefit pension plan. We offer ample vacation and sick days and are closed on most Jewish and all Statutory holidays. We are conveniently located at 4600 Bathurst Street. On the premises, you will find free parking, a daycare centre and a gym (with subsidized membership). 

We are seeking an Intake Call Agent and Administrator; they will be responsible for answering incoming phone calls and providing intake administrative support to the Agency. This position is the first point of contact for all program related inquiries including responding to administrative needs internally and externally.



  • Answer and log incoming phone calls and route to the appropriate clinical worker, take messages, respond to inquiries and provide information to clients, visitors, and workers as required.

  • Support clinical assessment team with administrative call support.

  • Maintain accurate and timely client-related documentation and records.

  • Conduct searches in case management systems (Matrix and CPIN) and archived systems as required; document and report search findings.

  • Liaise with other Children’s Aid Societies (CAS) as required in responding to case transfers, etc. 

  • Organize, maintain, and coordinate office records and files in their proper electronic and physical locations. 

  • Participates in the development of agendas for meetings, preparation, and distribution of meeting agendas and minutes and other events.

  • Perform other duties as assigned 



  • Post-Secondary degree/diploma in a human services or administrative field. 

  • 2 years of related experience in social services or working within the not for profit sector.  

  • Knowledge and experience in complex database systems, case management systems, and/or CMS systems. 

  • High Proficiency in Microsoft Office Package (Word, Excel, Outlook and PowerPoint).

  • High-end technological skills, good understanding of digital data systems and a demonstrated strong ability to learn and master the use of new systems. 

  • Strong telephone etiquette and the ability to handle hostile clients and referring agencies.

  • Comprehension of Russian, Hebrew and/or French or another language reflecting the local community is an asset.

Jewish Family and Child Service is committed to the principle of equal opportunity in employment and welcomes candidates from diverse backgrounds. Accommodations during all phases of the hire process will be made wherever possible. Please advise us if any accommodations are required. 

We thank all applicants for their application and interest; however, only those considered for an interview will be contacted. No agencies please. 

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